Refund Policy

What you buy

In Pixelarrow, Telegram Stars buy packs of Drachmae (and the legacy Supporter banner). These are digital goods delivered to your account as soon as Telegram confirms the payment. Drachmae are then spent in the game on cosmetics, the premium season pass and consumables. Drachmae cannot be cashed out or exchanged back into Stars or money.

When we refund

Telegram Stars payments follow Telegram's Terms of Service for Telegram Stars. Refunds are made by us, in Stars, back to the Telegram account that paid. We refund when:

• you were charged but the Drachmae (or the banner) never arrived and we cannot deliver them;
• you were charged twice for the same order by mistake;
• a technical fault on our side made the purchase unusable;
• mandatory consumer law gives you the right to a refund.

Please ask within 14 days of the purchase. We usually do not refund packs whose Drachmae have already been spent, purchases made by mistake once the goods were delivered, or accounts closed for cheating or fraud, except where the law requires it.

What happens on a refund

• The Stars go back to your Telegram account (Telegram's refundStarPayment); our server records the refund automatically.
• The Drachmae that pack credited are taken back. If you have already spent some, your balance can go below zero; you cannot spend Drachmae until it is positive again.
• Cosmetics and other things you already bought with Drachmae are kept.
• A refunded Supporter banner is removed.

Chargebacks and disputes

Please contact us with /paysupport before disputing a payment with Telegram, so we can sort it out. Payments reversed through a dispute are treated like refunds.

How to ask

1. Open the Pixelarrow bot in Telegram and send /paysupport.
2. Describe the problem: what you bought, when, and what went wrong. We log your request with your recent purchases and reply with a request number.
3. We answer in Telegram, usually within 3 working days.

Other questions: privacy@pixelarrow.app.